Airport News
Glasgow Airport has become the first airport in the UK to receive a certificate from the Airports Council International (ACI) for service and quality.
The airport has achieved ACI’s Airport Service Quality (ASQ) Assured certification, scoring highly in general facilities, arrival services, leadership and people management.
Craig Bradbrook, deputy director general of ACI World, says: “The airport management team is doing a great job in building that sense of community and pride across the airport platform.
“The team is focusing on the things that really matter to passengers and the results from the ASQ survey show high levels of passenger approval.”
Glasgow Airport is currently undergoing a €21 million revamp ahead of the Commonwealth Games in Glasgow later this year, and the second phase of the development is now underway.
The works include the extension of the international arrivals area, the addition of new seating and the landscaping of a new public space at the front of the building.
Amanda McMillan, managing director of Glasgow Airport, says: “We have paid significant attention to ASQ in recent years and are extremely proud to have become the first airport in the UK to have received this accreditation.
“Since the launch of our customer charter almost two years ago we have been on a journey to improve the customer experience and create a ‘one airport’ culture involving all partners in delivering consistently high levels of service.
“This certification from ACI World clearly demonstrates that our efforts are well placed and it aligns with the positive feedback we are receiving from passengers.”
